Hello
Hear from Sharon Wilkins, our Director of Homes and Communities
Sharon talks about the recent work we've been doing to make it easier for you to get in touch with us and access the support we have available.
Continue reading our latest edition of Customers and Communities at the Heart to find out what we’ve been up to over the last few months.
Customer contact centre changes
We marked the end of an era in August. After many successful years at 195 Upper Dock Street, we closed the doors for the final time. Our Customer Service colleagues are now based at our head office, Nexus House.
But, when one door closes, another one opens!
In October, we opened the doors to Nexus House for drop-ins every Tuesday from 1pm – 4pm and Friday from 10am – 1pm. We're also available by appointment only during our opening hours.
We know that not all customers are able to meet with us at Nexus House, and we want to make sure our availability extends as far as possible. So, we also opened the doors to our Ringland and Bettws offices. As with Nexus House, we're available for drop-ins and appointments.
Please check our website for a full list of opening times and availability. To make an appointment, please get in touch with your Neighbourhood Manager or Customer Account Manager.
Merging with Melin Homes
We’re joining forces with our friends at Melin Homes and preparing to merge into a brand-new organisation next Spring.
Together, we’ll have a greater capacity to improve the services we provide and maintain our homes. It will also help us to better address housing need by giving us the ability to build more new homes and support the communities we serve.
Our plans are progressing well, and we’re excited for the future.
Earlier this year, we announced that the new Group Chief Executive Officer will be Paula Kennedy, who is currently the Melin CEO.
We also unveiled our new interim Board members, and Chair and Vice-Chair.
And, over the summer, we appointed the Group Executive Director designates, who’ll play a pivotal role in helping to lead and shape our new association’s future.
We’ve been engaging with our customers since the very start of this merger process. We want to make sure you are helping to shape the services we’ll provide.
Across these pages, you’ll find out more about how we’ve been involving people in the change and how you can continue to have your say.
You can also stay up to date with all the latest merger news on our website.
Accessibility statement
We are committed to reducing barriers when it comes to using our services. We want as many people as possible to be able to access this report.
This means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the report using just a keyboard
- listen to most of the report using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
AbilityNet has advice on making your device easier to use if you have accessibility needs.
If you need to access the information in this report in a different format such as an alternative language, audio recording, or braille, please contact us at customer.engagement@newportcityhomes.com or call 01633 381111.
If you would like to provide us with feedback on how we can make future publications more inclusive, please email communications@newportcityhomes.com
